Repair Service
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VR Tech Bay provides mail-in repair services for VR headsets, controllers, and immersive technology hardware that need specific part replacement or troubleshooting. Our repair listings are designed for common issues such as audio failure, joystick drift, damaged ports, sensor problems, tracking issues, and other device-specific faults. Each service includes clear details on what is covered, what is not covered, estimated turnaround time, and the condition requirements for sending in your device.
Use the repair request form below to tell us what device you have, what problem you are experiencing, and whether the issue matches one of our available repair services. Our team will review your submission, photos, and device condition before giving you the next steps. Depending on the repair, we may direct you to purchase a specific repair service, provide an estimated quote, or let you know if the device may not be repairable through our standard service.
How It Works
- Submit a Repair Request: Fill out our online form with your device model, issue, condition, and any photos that help show the problem.
- Review & Next Steps: Our team will review your request and let you know whether the repair matches one of our available services, needs a custom quote, or may not be repairable through our standard process.
- Ship or Drop Off Your Device: If you choose to move forward, you can ship your device to us or arrange a local drop-off. Customers are responsible for shipping the device to VR Tech Bay unless otherwise stated.
- Repair, Test & Return: Once we receive your device, we’ll complete the repair, perform basic testing, and ship it back after the service is finished. Typical repair time is 2–5 business days after arrival, depending on the repair type and device condition.
Devices We Service
– VR headsets and standalone headsets
– VR controllers and hand controllers
– AR and mixed reality devices
– Headstraps, audio parts, & wearable accessories
– Tracking devices, base stations, and sensors
– Charging docks, cables, adapters, & related parts
– Select VR-ready computers and hardware
Common Repair Services
– Controller drift, dead zones, or sticking
– Button, trigger, grip, or thumb sensor issues
– Headset audio problems or speaker replacement
– Charging port, USB-C, HDMI, or cable issues
– Power, battery, or startup problems
– Tracking, pairing, or calibration issues
– Strap, hinge, housing, or mount damage
Frequently Asked Questions
What devices do you repair?
We service many VR, AR, and mixed reality devices, including headsets, controllers, headstraps, tracking accessories, charging parts, audio components, and other related immersive technology hardware. Availability depends on the model, issue, and parts needed.
Can you repair broken or untested devices?
Yes, you may submit broken, partially working, or untested devices for review. After we inspect the device, we’ll let you know whether it qualifies for one of our repair services, needs a custom quote, or cannot be repaired through our standard process.
How do I know which repair service to purchase?
If your issue matches one of our repair listings, you can purchase that specific service. If you are not sure, contact us or submit the repair request form first, and we’ll help determine the best next step.
How is the repair cost determined?
Repair cost depends on the device model, the issue, replacement parts, labor time, and the overall condition of the device. Some repairs have a fixed service price, while others may require a custom quote after review.
Do I need to approve the repair before work begins?
Yes. If your repair requires a custom quote or if we find additional issues during inspection, we’ll contact you before moving forward with paid repair work. We do not perform extra paid repairs without your approval.
How long does a repair usually take?
Most standard repairs are completed within 2–5 business days after we receive the device. Turnaround time may vary depending on the repair type, parts availability, device condition, and current repair volume.
Who pays for shipping?
Customers are usually responsible for shipping the device to VR Tech Bay unless otherwise stated in the repair listing. After the repair is completed, we’ll ship the device back according to the service terms or return shipping option provided.
What happens if my device cannot be repaired?
If your device cannot be repaired, has damage outside the service coverage, or is not cost-effective to repair, we’ll contact you with your options. Depending on the situation, you may choose to have the device returned, recycled, or considered for parts value if applicable.
What if you find unrelated damage or additional problems?
If we find damage or issues not covered by the purchased repair service, we’ll contact you before continuing. Some devices may be rejected if they have severe damage, liquid damage, glue damage, heavy soiling, missing parts, or unrelated internal problems.
Do you accept devices with liquid damage?
Devices with liquid damage may be rejected depending on severity. Liquid damage can affect multiple internal components and may make the repair unreliable or outside the scope of our standard service.
Do you offer local drop-off?
Yes, local drop-off is available at our location in Lathrop, CA. Please contact us first before visiting so we can confirm availability and prepare for your repair intake.
How should I package my device for repair?
Use a sturdy box with enough padding to protect the device during shipping. Include any parts needed for testing, such as controllers, chargers, cables, headstraps, or accessories related to the issue. Please avoid loose items moving around inside the box.
Should I include accessories with my device?
Only include accessories needed to test or complete the repair. For example, if the issue involves charging, include the charger or cable. If the issue involves tracking or pairing, include the related controller, headset, or accessory.
Can I send multiple devices for repair?
Yes, you can submit multiple devices in one request. Please describe each item separately, including the model, issue, condition, and any repair service you believe applies.
What happens if I purchase a repair service but never ship the device?
If we do not receive your device within the stated time period, usually two weeks unless otherwise noted, the repair service may be cancelled and refunded.
Will my device be cleaned?
Most repair services include basic surface cleaning and sanitizing. This does not include deep cleaning, stain removal, odor removal, or restoration of heavily soiled devices.
Do you test the device after repair?
Yes, repairs include basic testing related to the service performed. For example, a speaker repair will be tested for audio output, and a joystick repair will be tested for movement, drift, and basic sensor function.
Is every issue guaranteed to be fixed?
No. Some issues may be caused by damage beyond the specific part being replaced, such as motherboard damage, liquid damage, broken internal wiring, or multiple failed components. If we discover the problem is outside the repair service coverage, we’ll contact you with the available options.
What condition does my device need to be in?
Devices should be in acceptable condition with no major unrelated damage, severe structural issues, heavy soiling, glue damage, liquid damage, or missing required parts. Devices that are unsafe, heavily damaged, or outside the service scope may be rejected.
Can you return my device if I decide not to repair it?
Yes. If you choose not to move forward with a repair after review, you may request the device to be returned. Return shipping costs may apply depending on the situation and service terms.